Technical Service Engineer - Diagnostics (Field-Based)
Selangor, MY
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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. |
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At Grifols, we believe that diversity adds value to our business, our teams, and our culture.
We are committed to equal employment opportunities that foster an inclusive environment.
We are looking for a Hybrid CTS (Commercial Technical Service) to join the Grifols Diagnostics’ Commercial Technical Services (DxCTS) team in Malaysia.
As a Hybrid CTS, you will be a key player in providing high‑quality service and technical support to both distributors and customers. You will act as a central link between clients, distributor teams, and Grifols internal teams, ensuring smooth coordination, timely issue resolution, and a strong technical presence in the region.
This is a field‑based role, requiring frequent travel within Malaysia.
What your main responsibilities will be
You will have the opportunity to:
- Deliver high-quality first-line technical support: Provide timely on-site service, technical assistance, troubleshooting, and user support to customers and distributors.
- Manage and close service work orders accurately: Ensure full compliance with DxCTS SOPs, maintaining proper documentation and timely completion of service activities.
- Support distributor teams with advanced (1.5-level) technical expertise: Act as the technical backbone for distributor service teams, enabling them to resolve more complex issues and strengthening their troubleshooting capabilities.
- Facilitate communication and coordination across teams: Gather critical technical information, communicate efficiently with internal stakeholders, and prepare regular reports, data analyses, and regional updates.
- Lead training and data-driven improvements: Conduct structured training sessions, create technical reference materials, perform service data analysis, and support continuous improvement of technical operations.
Who you are
- You have a Degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or related fields.
- You have minimum 5 years’ experience in repairing, maintaining, and troubleshooting medical devices, IVD instruments preferred. Experience in Molecular Diagnostics or Immunohematology is preferred.
- You possess organizational, communication and documentation skills. You can also work in cross-functional teams and under pressure.
- You can speak English in an intermediate level.
What we offer
- Contract: Permanent employment.
- Location: Kuala Lumpur, Malaysia (field-based role).
This is an excellent opportunity to join Grifols, a company that values its people and fosters professional growth in a collaborative and dynamic working environment.
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Location: APAC : Malaysia : Selangor