Multimedia and Audiovisuals IT Services Technician


Sant Cugat del Valles, ES

Tipo de Contrato:  Indefinido tiempo completo
Área:  Tecnologías de la información (IT)
Número de solicitud de puesto:  173667


Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions.

Help us lead one of the world’s largest pharmaceutical companies.


The Multimedia and Audiovisuals IT Services Technician will be responsible for providing services directly to end users of the Grifols IT multimedia and audiovisual services, supporting with technical advice and incident resolution, advising and participating in corporate events and helping project teams evaluating workplace functionality, capabilities and options.


What your responsibilities will be:


  • You will collaborate with cross-functional teams and other technical staff to resolve IT system incidents and changes to support implementation of new technologies.
  • You will proactively identify project risks and issues, help determine necessary escalation, mitigation and resolution steps.
  • You will participate in adoption management of new systems, functions and technologies.
  • You will provide first level post go-live support for a wide range of system and technology deployments.
  • You will respond to user inquiries and support requests, often communicating directly with users requiring superior customer service skills.
  • You will monitor and address assigned issues and changes to ensure timely resolution and will update stakeholders regularly on progress.
  • You will assist in documentation of industry and IT best practices in areas of responsibility and expertise.


Who you are:


  • Bachelor's Degree in Information Systems, IT Engineering, Engineering, Audiovisuals Communication or similar.
  • Minimum 3 years’ experience in a similar position.
  • Experience in supporting face-to-face, hybrid and virtual events.
  • Knowledge of videoconferencing systems, both at the configuration and hardware level.
  • Knowledge of audiovisual equipment.
  • Advanced level in Spanish and English (C1).
  • Strong analyzing and solving problems skills.
  • Collaborative and able to work in a multinational environment.
  • Customer-service oriented.
  • Dynamic, proactive and decisive person.


What we offer:


  • Flexible schedule. 
  • Benefits package.


This is a brilliant opportunity for you. Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

If you are interested in joining our company and you have what it takes for such an exciting position, then don't hesitate to apply. We look forward to receiving your application!

Grifols is an equal opportunity employer.

Location: Sant Cugat del Vallès, Barcelona, Spain. 


Learn more about Grifols