Global Customer Shared Services Specialist

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

<span 72="">We believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment.

<span 72="">We are looking for a Global Customer Shared Services Specialist to join International Customer Service department. Integrated within the Global Supply Chain, International Customer Service is a key part of the supply chain focused on Customer fulfilment of own manufactured product and third-party products distributed by Grifols.

<span 72="">The primary role of the Global Customer Shared Services Specialist is to process the tasks related to Contract Management, Pricing Management, Master Data and other support activities for international distributors and third-party customers of the Diagnostic and Healthcare Divisions.                                

What your responsibilities will be

• <span 72="">Coordinate the Compliance and Legal aspects of the international distribution to ensure that supply of products through international distributors are according to the internal policies and external regulations:
  <span 72="">1. Process, supporting the Corporate Compliance teams, the Due Diligence requests for international distributors in a timely manner to the North American Compliance Department prior the signature of any legal contract.
  <span 72="">2. Process and Collaborate with Legal, Commercial, Quality and other involved departments, the preparation, revision, approval and signature process of commercial agreements and other legal documentation according to corporate guidelines and external regulations.
  <span 72="">3. Coordinate the legalization and/or translation of documents when required.
  <span 72="">4. Keep up to date the third-party Customers Annual Compliance Certificates in cooperation with Commercial teams.
  <span 72="">5. Keep up to date legal contracts and process the cancellation, renewal and/or any applicable amendment according to stakeholder’s instructions.
  <span 72="">6. Upload all the relevant documents to the corporate archiving tool.
• <span 72="">Process the Master Data requests of new customers and/or update data in existing ones:
  <span 72="">1. Process the requests to create or modify the data of any International Customer in SAP as per company procedures.
  <span 72="">2. Enter in SAP the approved third-party Customer Prices provided by Commercial Division.
• <span 72="">Provide an excellent service level to our customers and stakeholders to ensure customer satisfaction:
  <span 72="">1. Work collaboratively and liaise with other departments for seamless operations in the area.
  <span 72="">2. Process the requests received from customers and stakeholders correctly and in a timely manner.
  <span 72="">3. Keep customers and stakeholders informed in a professional manner ensuring accuracy.
  <span 72="">4. Escalate to line responsible any complex issue for advice.
  <span 72="">5. Maintain complete, accurate and up-to-date data records.

Who you are

<span 72="">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

• <span 72="">Bachelor's Degree. (Business administration, Finance or similar), preferably.
• <span 72="">Experience in similar tasks and/or in a similar area.
• <span 72="">Advanced level of English. Excellent verbal and written communication skills in the English language.  
• <span 72="">Knowledge or experience in SAP is a plus.
• <span 72="">MS Office.
• <span 72="">Customer oriented.
• <span 72="">Strong analytical and problem solving skills.
• <span 72="">Ability to prioritize and to operate in a fast-paced environment.
• <span 72="">Excellent relationship building and communication skills.
• <span 72="">Excellent attention to detail.
• <span 72="">Proactive and results oriented.              

<span 72="">What we offer

<span 72="">It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment. 

<span 72="">Information about Grifols is available at <span 72="">www.grifols.com.<span 72=""> If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply! 

<span 72="">We look forward to receiving your application! 

<span 72="">Grifols is an equal opportunity employer. 

<span 72="">Flexibility for U Program: <span 72="">Hybrid Model

<span 72="">Flexible schedule: <span 72="">Monday-Thursday 7-10 to 16-19h and Friday 8-15h.

<span 72="">Benefits package

<span 72="">Contract of Employment:<span 72=""> Permanent position

Location: <span 72="">Sant Cugat del Vallès

<span 72="">www.grifols.com

Location: SPAIN : España : Sant Cugat del Valles:[[cust_building]] 

Learn more about Grifols