DxCTS CRM SPECIALIST
Sant Cugat del Valles, ES
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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. |
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We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.
Help us lead one of the world’s largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20.000 people. That’s why we need a DxCTS CRM SPECIALIST like you.
Manage, optimize, and support the CRM (Service Max / Sales Force) platform for the Diagnostics area, to strengthen relationships with healthcare professionals, institutional clients, and distributors.
What your responsibilities will be
- You will manage and maintain the Sales Force Service Max CRM platform.
- You will coordinate requirements gathering with sales, access, marketing, and technical support departments.
- You will support workflows and reports for tracking interactions, medical visits, and technical support activities.
- You will support regulatory compliance and quality management.
- You will assist in obtaining KPIs.
- You will train technical and sales support teams in the use of the CRM.
- You will work in collaboration with IT and other digital areas to integrate the CRM with platforms.
- You will optimize CRM functions.
Who you are
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
- Bachelor's degree in Engineering, Digital Technology, Administration, Computer Science, Information Systems or a related field.
- Advanced English level – Necessary.
- Minimum of 2-3 years experience in CRM (Necessary Salesforce and Service Max), highly valued in the pharmaceutical or clinical diagnostics sector.
- Excellent communication skills, data analysis, customer focus, and a focus on improving technological tools.
What we offer
It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.
Information about Grifols is available at www.grifols.com. If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply!
We look forward to receiving your application!
We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.
Grifols is an equal opportunity employer.
Flexible schedule: Monday-Thursday 7-10 to 16-19h and Friday 8-15h.
Benefits package
Contract of Employment: Permanent position
Flexibility for U Program: 2 days remote working
Location: Sant Cugat