Dx CRM Data Analytics Trainee
Sant Cugat del Valles, ES
 |
|
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. |
 |
We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunities, fostering an inclusive environment where diversity makes us outstanding.
Join Grifols!
Help us lead one of the world’s largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20.000 people. Grifols International S.A. is seeking a CRM Data Analytics Trainee to join our CRM team, contributing to data‑driven initiatives that enhance service efficiency, decision‑making and CRM data quality across the organization.
What your responsibilities will be
- Analyze service and sales data from Salesforce and ServiceMax under senior guidance.
- Build and maintain dashboards to assess installed base performance and identify service‑to‑sales opportunities.
- Prepare data‑based reports for Sales and Service teams.
- Identify and correct data quality issues, including duplicates, missing entries and structural inconsistencies.
- Support the development of a CRM Data Quality Index by region.
- Analyze operational indicators, such as repeat technical service visits, spare parts usage and SLA compliance.
- Prepare performance summaries for field engineer reviews.
- Detect potential process gaps based on data patterns and trends.
- Learn and apply basic Python scripting for analytical tasks.
- Integrate analytical outputs into CRM dashboards and reports.
- Collaborate closely with IT and the CRM team on structured, well‑defined tasks.
Who you are
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
- A Bachelor’s or Master’s degree in Big Data, Data Analytics or related fields (Engineering, Business Administration, Bioinformatics).
- Advanced English level.
- Strong analytical and communication skills, with the ability to understand stakeholder needs, interpret results and propose improvements.
- Passion for databases and data‑driven problem solving.
- Advanced proficiency in Office tools (Excel, Word, etc.).
- Valuable knowledge of Power BI and Python.
- A proactive, motivated and detail‑oriented mindset, with critical thinking, empathy, assertiveness and autonomy.
What we offer
- Study assistance and dining benefits.
- A dynamic, collaborative and international environment where you will learn from experienced professionals and contribute to meaningful projects.
It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.
Information about Grifols is available at www.grifols.com. If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply!
We look forward to receiving your reply!
We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.
Grifols is an equal opportunity employer.
Location: SPAIN : España : Sant Cugat del Valles:[[cust_building]]