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Director Global CTS Training

Ubicación: 

Sant Cugat del Valles, ES

Tipo de Contrato:  Indefinido tiempo completo
Área:  Asistencia Técnica
Número de solicitud de puesto:  116668

 

For more than 100 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.

Who we are

 

Help us lead one of the world’s largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20.000 people. That’s why we need a Director Global CTS Training like you.

 

What your responsibilities will be

 

  • You will lead a team of 10-15 globally based Instrument and Applications Specialists who are responsible for developing and delivering training programs for Grifols affiliate businesses and a network of global distribution partners for a business of over 800 million euros and growing.
  • You will actively participate and engage as a member of the Commercial Technical Support Leadership Team reporting to the President of CTS organization.
  • You will develop , establish and direct the Customer Training Programs for products offered by Grifols Commercial Organization by leading cross functional teams and stakeholders
  • You will direct efforts to establish a long term strategy for Training employees on the use of CRM (ServiceMax) and its use in establishing effective customer experience.
  • You will be accountable for developing the commercial technical training strategy and materials for new product launches.
  • You will collaborate with internal stakeholders, regional service organizations and Grifols Quality organization  to extract relevant information from CRM to modify and update training material as needed.
  • You will be accountable for developing  training assessment tools.
  • You will establish learning objectives and measures performance to goal upon completion of training and at established service / performance milestones.
  • You will be a role model for delivering dynamic, engaging and culturally appropriate CTS training programs to associates, distributors and customers globally to meet objectives.
  • You will lead the collaboration with the different regions to increase the competencies of CTS staff and harmonize global training materials.
  • You will create a sustainable skills and knowledge base within the CTS organization, 3rd party service providers, and customers.  Ensure consistency in continuing education and support by CTS personnel across regions and at customer sites and maintain global alignment with business unit objectives and priorities.  Offerings include technical education as well as leadership skills education.

 

Who you are

 

  • You have a Bachelor’s Degree in Science or Business. MBA or technical advanced degree would be a plus.
  • You have a high Level of English and Spanish.
  • You have 8+ years of experience in technical training and education
  • You have 10+ years of experience in diagnostic, hospital or capital equipment product technical experience required with successful track record
  • You have strong written and oral communication skills.
  • You have demonstrate high level of influence and understand how to navigate in a multicultural organization
  • You have the ability to work well within a team as well as independently.
  • You have the ability to manage customers, agencies, suppliers and budgets.
  • Willingness to travel locally and internationally.

 

What we offer

 

It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

 

Information about Grifols is available at www.grifols.com. If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply!

We look forward to receiving your application!

 

Grifols is an equal opportunity employer.

 

Contract of Employment: Permanent position

Location: Sant Cugat del Vallès, Barcelona, Spain. 

 

Learn more about Grifols