Customer Service Specialist
Sant Cugat del Valles, ES
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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. |
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We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.
Help us lead one of the world’s largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20.000 people. That’s why we need a Customer Service Specialist like you.
Role Mission
Ensure proper coordination between Supply and Demand, Logistics, Quality Assurance and the customer, in order to deliver the highest level customer service.
What your responsibilities will be
- Ensure that the highest level of customer service is provided to both internal and external customers
- Day to day management of defined customer accounts for tasks such as; customer accounts set up and customer data management, raising to responsible department any availability issue that prevents to ship that particular material to the customers, product batch allocation, sales order process in SAP, communication of logistics organization for product delivery, product billing.
- Responsible for product Knowledge, content of customer specifications and adhering to company policies.
- Maintain communication with Customers/Sales Representatives in order to understand requirements and optimize service performance.
- Initiates the customer complaint process and provides the details to Quality Assurance for futher investigation. Provides follow up with investigation findings.
Who you are
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
- One year of collage, technical school, or Associate`s degree accepted. Bachelor's degree in Administration.
- Strong verbal and written communication skills in Spanish and English (C1 level) are essential.
- SAP proficiency at user level is required.
- Minimum 2-3 years of related experience in a similar role, preferably in the pharmaceutical biologics industry.
- Proficiency in MS Office (Outlook, Word, Excel, PowerPoint).
- Strong organizational, analytical, and problem-solving skills with the ability to operate in a fast-paced environment.
- Required to exhibit a proactive approach, a results-oriented mindset, and excellent attention to detail.
- Ability to effectively prioritize and manage multiple tasks to meet targeted deadlines.
- Exceptional interpersonal skills with the ability to collaborate effectively with individuals at all organizational levels within a team-oriented environment.
- Highly self-motivated, demonstrating a strong work ethic and sound judgment in decision-making.
What we offer
It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.
Information about Grifols is available at www.grifols.com. If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply!
We look forward to receiving your application!
Grifols is an equal opportunity employer.
Flexible schedule: Monday-Thursday 7-10 to 16-19h and Friday 8-15h (with the same flexible start time).
Benefits package
Contract of Employment: Permanent position
Flexibility for U Program: Hybrid working
Location: Sant Cugat