Customer Service Coordinator (Temporary)


Sant Cugat del Valles, ES

Tipo de Contrato:  Temporal tiempo completo
Área:  Logística / Supply Chain
Número de solicitud de puesto:  115867


For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.

Help us lead one of the world’s largest pharmaceutical companies.


What your responsibilities will be:


  • You will review and process the orders received, according to internal regulations.
  • You will send periodic reports on the status of pending orders.
  • You will track orders to detect, among others, possible deviations in delivery times.
  • You will coordinate product shipments with the required departments.
  • You will check price conditions, terms, identification and availability of products.
  • You will address and process customer complaints, monitoring them, in accordance with the internal procedures.
  • You will efficiently carry out the requested procedures for the proper functioning of the area.


Who you are:


  • Bachelor’s Degree. Master studies in Logistics or Foreign Trade will be a plus.
  • Minimum 2 years’ experience in a similar position.
  • Advanced level in Spanish and English (C1-C2).
  • Knowledge of MS-Office suite (Excel and PowerPoint) is required. SAP knowledge will be valuable.
  • Excellent communication, writing and presentation skills.
  • Collaborative and able to work in a cross-cultural environment.
  • Excellent organizational and planning skills.
  • Customer service oriented and with strong interpersonal skills.


What we offer:


  • Temporary Contract (maternity leave).
  • Flexible schedule: Monday-Thursday 8-9 to 17-18h and Friday 8-15h. 
  • Benefits package. 


This is a brilliant opportunity for you. Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment. If you are interested in joining our company and you have what it takes for such an exciting position, then don't hesitate to apply. We look forward to receiving your application!


Grifols is an equal opportunity employer.

Location: Sant Cugat del Vallès, Barcelona, Spain. 


Learn more about Grifols