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Customer Service Specialist 1 1

Location: 

Paris, FR

Contract Type:  Regular Full-Time
Area:  Customer Service
Req Id:  318247

For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.

1. Sales administration

  • Receive and enter orders in SAP for Grifols France products
  • Perform purchase orders in SAP (from ordering to delivery)
  • Perform customers follow up in case of product availability issue
  • Manage customers’ complaints
  • Manage shortages : with Commercial Directors, manage products that have to be sent in replacement of products out of stock. Send all the information to service providers for shipment  Inform customers.
  • Manage orders for spare parts for IH engineers.
  • Perform customers follow up in case of spare parts availability issues (inform engineers)
  • Relation with customers  (Sales orders aknowledge, sales deliveries information, sales deliveries : resolutions of issues)
  • Relation with logistic providers

 

2. Sales activity

  • Inform Sales reps of orders received from new customers
  • Manage commercial calls
  • Daily follow up of sales
  • Follow up and controlling of sales information received from service providers
     

3. Logistic activity

  • Perform daily inventory tracking
  • Daily information of Administrative Director, Managing Director and Biosciences Director about stock status (logistics provisions)
  • Stocks reconciliation : control of stocks information received from service providers
  • Follow up supplies with Group
  • Follow up month-end reportings
     

4. Others

  • Extract daily sales from SAP or CSP and send to General Manager and Administrative Director.
  • Participate in projects (testing)
  • Ensure back-ups of colleagues

 

This is not an exhaustive list and other missions can be added.

Location: EMEA : France : Paris:Suresnes 

 

Learn more about Grifols