Product Development & Support IH Specialist
Parets del Valles, ES
 |
|
¿Te gustaría unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres contribuir a mejorar la vida de millones de personas? Grifols es una compañía global del sector de la salud que desde 1909 mejora la salud y el bienestar de las personas en todo el mundo. Somos líderes en medicamentos hemoderivados y medicina transfusional y desarrollamos, producimos y comercializamos medicamentos, soluciones y servicios innovadores en más de 110 países y regiones. |
 |
We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.
Help us lead one of the world’s largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20.000 people. That’s why we need a Product Development & Support IH Specialist like you at Diagnostic Grifols S.A.
What your responsibilities will be
- 3rd level support of IH products:
- Investigating the scenarios described by application technical specialists who are in contact with the customer. You will resolve and respond to their questions and inquiries.
- Work with application technical specialists on new feature rollouts and resolving customer-impacting issues.
- Offer scientific support and respond to questions from the support team.
- Provide to sales team the info needed to support tender applications.
- Designing and writing technical information for application technical specialists and conducting training courses on the portfolio.
- Learn about the products and how community members use them.
- Maintain up-to-date technical knowledge and expand product line expertise.
- Provide data and insights to marketing and support teams.
- Tracking the defined strategy for system products, collaborating with Product Managers to drive the established objectives for new products, ensuring that the customer's voice is a key input in decision-making.
- Collaborate in the writing an revision of the labelling for current and future products in the portfolio.
- Monitor and analyze issue reports to prioritize feedback and product deficiencies.
Who you are
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
- You have 3 to 5 years of experience in product development, with knowledge of the pharmaceutical and/or medical device industry being a plus.
- Knowledge on donor screening and/or immunohaematology will be a plus.
- You have an advanced English level (C1.1).
- You possess strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- You excel in teamwork and possess excellent communication skills.
- You have a degree in Biomedical Engineering, Biotechnology or related field.
What we offer
It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.
Information about Grifols is available at www.grifols.com. If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply!
We look forward to receiving your application!
We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.
Grifols is an equal opportunity employer.
Flexible schedule: Monday-Thursday 7-10 to 16-19h and Friday 8-15h.
Benefits package
Contract of Employment: Permanent position
Flexibility for U Program: 2 days remote working
Location: Parets del Vallès
Ubicación: SPAIN : España : Parets del Valles:[[cust_building]]