CTS manager


Parets del Valles, ES

Tipo de Contrato:  Indefinido tiempo completo
Área:  Asistencia Técnica
Número de solicitud de puesto:  186427

Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions.

Join Grifols!


Help us lead one of the world’s largest pharmaceutical companies.


The CTS Manager for the Hospital Division has the main responsibility of manage and lead Commercial Technical Support Implementation around the world.


What your Responsibilities will be 


You will have the opportunity to:


  • Define and redefine maintenance contracts with distributors around the world.
  • Evaluate distributor capacity for installation and maintenance of Grifols Commercial Products by Distributor Audit.
  • Report technical pros and cons of distributor to Sales Representatives.
  • Create plan to solve technical cons of distributors and monitor accomplishment.
  • Coordinate global distributor 2n level support.
  • Train distributor project manager to properly technical implementation of Grifols Commercial Products.
  • Collaborate with controlling area to monitor financial performance of Commercial Technical Support services by distributor.
  • Adhere to procedures and protocols outlined.
  • Collaborate with Hospital Training Department to develop a portfolio of technical training materials and standard workplace to upload and maintain all technical documentation.
  • Collaborate with Hx SMAX team in Salesforce/SMAX workflow worldwide definition and roll-outs.
  • Collaborate with CTS managers in products support workflow.


Who you are


  • You have a Bachelor’s degree in engineering.
  • You have experience in a similar position.
  • You speak fluent English and have the opportunity to participate in a part of the recruitment process in English.
  • You are communicative and proactive.
  • You have a customer focus.
  • You have availability to travel.  


What we offer


  • Permanent Contract.
  • Location: Parets del Vallès.


It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.


Information about Grifols is available at If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply!


We look forward to receiving your application!


Location: SPAIN : España : Parets del Valles:P10 


Learn more about Grifols