Sales Billing Analyst II/II



Contract Type:  Regular Full-Time
Area:  Sales/Sales Operations
Req Id:  466327

Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions.

Grifols has been a leader in the healthcare industry since 1940 by creating innovative products and services based on the values of ethics, quality and responsibility. Grifols' activities focus on fulfilling the needs of its patients as well as healthcare professionals working in therapeutics, pharmacy, diagnostics and blood banking. For more than 75 years, Grifols has developed, manufactured and marketed product designed to improve human health. Grifols manufactures plasma derived biopharmaceutical products of proven efficacy, quality and safety. For more information, please visit our website:



This position is responsible for legacy SAP maintenance of all customer data for Grifols US Bioscience. 

The Sales Billing Analyst II/II should be able to perform independently and react promptly and productively to all internal and external requests for information and to resolve issues.                                 

Primary responsibilities for role:


  • Creates and maintains all Customer Master Data within SAP.
  • Issues all US domestic customer credits/debits, including product returns and dispute resolutions while maintaining a monthly log for tracking purposes.                                            
  • Monitoring and manages all, product shortage claims, and the biological recall/withdrawal processes.                                                   
  • Responsible for updating all domestic SAP Pricing Tables and Material Substitution Tables.                                                     
  • Overrides pricing resulting from CARS errors to ensure product delivery.                                                           
  • Creates monthly reports for SOX Compliance (VFX3, Master Data Changes, and Drop-Shipments)                                                
  • Monitors and produces the Daily Delivery Report and weekly mailing of all US customer invoices.                                                      
  • Lead individual for executing mock conversions in the SAP QA environment for testing purposes.                                                          
  • Manages Grifols' Center for Disease Control (CDC) purchase agreement through McKesson.                                                 
  • Monitors and manages all TdVax contractual product returns.                                                     
  • Point-of-contact for external and internal audit requests, as well as point lead for the 340B program.                                               


In addition, this role is responsible for all documents related to revenue generation.  The responsibilities of this position include working with several supporting departments in manufacturing to ensure material master statistics are entered correctly, which directly feed information into the customer master data. 


Skills/Qualifications/Education Requirements (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).


•  Bachelors Degree OR 6+ years equivalent work experience is desired.

•  Experience in healthcare or related industry, as well as customer service/support is required,

•  Experience with Electronic Data Interface (EDI), with a track record of successful project management experience completing EDI functionality during informational technology phases of the EDI projects.

•  Knowledge of Enterprise Reporting Systems (ERP), with strong preference to SAP.

•  Exposure to or working knowledge of contract/rebate software applications ideal. 

•  Provides practical and creative solutions to the departmental system issues. 

•  Adheres to all industry and company compliance requirements

•  Maintains a professional image and courteous relationships with all external customers and internal stakeholders.
•  Effectively interacts with Grifols Supply Chain, Warehouse Distribution, Corporate Credit (Finance), and IT with confidence.
•  Applies sound judgement and strong problem solving skills with external customers, internal stakeholders, and at times patients.
•  Able to make business decisions, with minimal supervision, to ensure business goals are achieved.
•  Able to effectively communicate with regular status-updates while working remotely.



Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists.  Frequently walks. Occasionally bends and twists neck.  Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations and frequently travels within the United States.  Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Frequently interacts with others, relates sensitive information to diverse groups. Ability to apply abstract principles to solve complex conceptual issues. Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.


EEO Females/Minorities


Location: NORTH AMERICA : USA : NC-RTP:USNC0001 - RTP NC-Headquarters 


Learn more about Grifols