IT Apps, Functional Manager



Contract Type:  Regular Full-Time
Area:  Information Technology
Req Id:  423687

Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions.

Grifols has been a leader in the healthcare industry since 1940 by creating innovative products and services based on the values of ethics, quality and responsibility. Grifols' activities focus on fulfilling the needs of its patients as well as healthcare professionals working in therapeutics, pharmacy, diagnostics and blood banking. For more than 75 years, Grifols has developed, manufactured and marketed product designed to improve human health. Grifols manufactures plasma derived biopharmaceutical products of proven efficacy, quality and safety. For more information, please visit our website:



The focus of an IT Applications Functional Analyst 2 is to actively facilitate work between business and IT groups to translate, manage, and prioritize requirements and enable creation of value added IT solutions. For this reason, they need to deeply understand the business environment and processes of the business area being supported. The Applications Functional Analyst 2 must also understand external influences on the business organization, such as competitors, regulatory requirements, best in class practices and economic factors.                                           


Primary responsibilities for role:


Relationship Management, Planning, and Strategic Alignment

- Builds effective and trusting working relationships with all business and IT partners in areas of responsibility and collaboration.

- Continuously improves knowledge of business processes, industry trends, and IT systems to better communicate IT capabilities and support IT solutions development.

- Contributes to the definition, development, and maintenance of IT strategic and operational plans that support Grifols’ mission, values, and business objectives.

- Takes an active role in the development and management of the IT project portfolio.

- Develops and maintains collaborative relationships with business stakeholders, external service providers, and subject matter experts of key functional areas.

- Takes an active role collaborating with cross-functional IT teams at all levels of the organization to ensure that expectations and IT development efforts are aligned with business goals.


Project Delivery and Management

- Proactively identifies project risks and issues; helps determine necessary escalation, mitigation, and resolution steps.

- Plays a lead role in adoption management of new systems, functions, and technologies, including the development and delivery of end user training as assigned.

- Regularly communicates deliverables status, concerns, and issues to direct Manager, the Project Manager, and the project team.

- Participates in estimating project cost and time requirements, assessing capabilities and support/resource requirements in area of responsibility.

- Creates, reviews, updates, and may approve required documentation for changes and projects as assigned in accordance with IT Methodology.

- Participates in the planning of projects of varying size and complexity, contributing Information based on specific expertise.   

- Takes a lead role within project teams in areas of expertise, and may advise and monitor external service provider team members.


IT Operational Support

- Ensures IT quality, legal, and regulatory compliance through adherence to quality control standards in all activities.

- Monitors and addresses assigned issues and changes to ensure timely resolution; updates stakeholders regularly on progress.

- Regularly communicates individual task status, open issues, and challenges to impacted stakeholders and/or direct manager.

- Continuously improves level of expertise in technical and professional skills required to perform assigned job duties.

- Contributes to the development, documentation, and evolution of IT policies, procedures, and tools to align with business and IT strategies and ensure sustainability of services.

- Interfaces with clients and IT teams to communicate requirements gaps, issues, risks, and solutions in support of the introduction of system enhancements and new applications.

- Identifies and assesses evolving business requirements and associated changes that may be required in IT systems to provide modified or additional functionality.

- Documents and reviews business requirements, as-is and to-be business and application process flows, and influences, facilitates, and negotiates required system changes.

- Ensures systems requirements and issues of diverse scope are identified and communicated to all appropriate IT technical support teams.


Knowledge Sharing and Consulting

- Participates in the education of partners in industry and IT best practices in areas of responsibility and expertise.

- Mentors peers and junior level staff with both challenging and routine assignments by sharing knowledge and experience.

- Maintains a current awareness of information technology and solutions; proactively develops and communicates ideas for technical system improvements.

- Develops and delivers effective business documentation and presentations of process and technical information across organizational levels.


IT Service Delivery and Process Capabilities Assurance - Common to all IT Roles

- Understands and applies continuous improvement principles to business and IT processes in area of responsibility.

- Ensures compliance with technology policies and regulatory requirements and takes appropriate action to mitigate risks and resolve issues.

- Proactively seeks and addresses operational opportunities for cost reduction while maintaining or improving IT efficiency and effectiveness.

- Develops and promotes ideas for the continuous improvement of IT technologies, services, and procedures with IT leadership and the IT Process Improvement team.

- Actively identifies and advises IT management of potential business, technical, and compliance risks relating to the delivery of IT services.


Skills/Qualifications/Education Requirements:  (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). 

- Typically requires 7 years of related experience.

- Bachelor’s degree in Information Systems, Information Technology, Computer Science, Engineering, Business Administration, or related field. 

- Proficiency in English required; ability to communicate effectively in Spanish desirable


Requires Good level of skill and experience in:
  - Process improvement principles and practices

Requires Advanced level of skill and experience in:
  - MS Office products
  - Accounting principles and practices
  - Requirements testing and traceability methods
  - Knowledge of Grifols business processes
  - Analyzing and solving problems independently

Requires Excellent level of skill and experience in:
  - Productivity and time management
  - Negotiating and influencing
  - Estimating, budgeting, and forecasting
  - Knowledge of system lifecycle management
  - Knowledge of IT services, processes, and operating models
  - Written and spoken communications

Requires Expert level of skill and experience in:
  - Project management methodologies and practices
  - Microsoft or other project management tools
  - Empowerment and accountability
  - Interpersonal relationship management
  - Networking and collaboration
  - Being detail-oriented and multitasking efficiently
  - Working independently as well as within a team environment

Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists.  Frequently walks. Occasionally bends and twists neck.  Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations and frequently travels within the United States.  Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Frequently interacts with others, relates sensitive information to diverse groups. Ability to apply abstract principles to solve complex conceptual issues. Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.


EEO Females/Minorities


Location: NORTH AMERICA : USA : NC-RTP:USNC0003 - RTP NC-Research Building 85 


Learn more about Grifols