Donor Engagement Specialist

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

This is a remote based position with up to 25% travel.

Summary:

Support expansion of donor communication through robust CRM, donor app, donor hub, and dynamic recruiting technology.  Role will support team that is ensuring that technology delivered drives efficiencies and volume, as well as best-in-class donor experience. Supports marketing initiatives to drive donor experience and increase donor longevity (collections overall) by executing upon strategy for donor engagement. Role is owner of DET (Donor Experience Technology) donor data reporting, including SalesCloud reports/dashboard including scheduling, managing and building organizational system.

Primary Responsibilities:

• Responsible for building and executing Salesforce Sales Cloud reporting and dashboards to support donor engagement and communications activities to drive overall plasma collections. Liaisons with IT and DET teams to manage SF field definitions and track updates to SalesCloud tools.
• Leads cross functional DET user teams (Salesforce core users) and supports Donor Hub SME cross functional teams both with training, meeting management and communication of updates to support DET workstreams. Manages other DET business updates as needed.
• Support team driving innovative technology to Biomat USA donor population.  Engaging technology is the foundation of The Difference, Biomat USA's strategy to build a competitive advantage in donor and employee experience.       
• Support Biomat USA web presence team including grifolsplasma.com, partnering with Donor Operations team to ensure engaging and informative content for new and current donors, and adherence to Biomat USA brand.
• Support technology team with content management to enable first-of-its-kind donor segmentation program to strategically recruit donors into our Journey and through personalized engagement, helping them to become more loyal and long term (increase frequency and retention).
• Partner with Donor Operations Support and Field Marketing teams to ensure electronic and digital media content is aligned with overall marketing targets. Understanding of digital/social reporting metrics to adjust DET content to increase donor engagement.
• Assist with generating tracking and performance metrics for electronic and digital media and provide recommendations on determined KPIs.
• Support and assist on electronic and digital media programs as so required.

Additional Responsibilities:

Collaborates with cross-functional groups on projects to reach operational targets. Supports donor communication strategies and current technology offerings to elevate customer engagement. Understanding of donor segmentation strategies, framework and ways to communicate, based on segment, via electronic messaging platforms.

Knowledge, Skills, and Abilities:

• Prior experience in content management, web development, electronic and digital media strategies and execution, and plasma or blood collection experience preferred. 
• Candidate should have strong knowledge of Microsoft Office products, verbal and written communications skills, ability to analyze and prepare data for presentation purposes, and people management skills.
• Candidate should be highly organized. Candidate needs previous experience in content management, Salesforce or other CRM tools.             

Education and Experience:

• B.S. in Marketing, Communications, Advertising or Business
• Typically requires 3 years of related experience.

Pay scale of $66,560.00 - $96,846.10 per year for California and Washington, $56,142.00 - $84,214.00 for Maryland, and New York, depending on training, education and experience. This position is eligible to participate in up to 5% of the company bonus pool. We offer benefits including medical, PTO, up to 5% 401K match, and tuition reimbursement. We are committed to offering our employees opportunities for professional growth and career progression. Even though we are a global healthcare company with employees in 30 countries, Grifols prides itself on its family-like culture. Our company has more than tripled its workforce in the last 10 years — we’re growing, and you can grow with us!

Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law.  We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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