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Center Manager

Location: 

MO-St. Louis, US

Contract Type:  Regular Full-Time
Area:  Operations Management 
Req Id:  138773

 

For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.

 

JOB TITLE:  Center Manager 

 

SUMMARY:

This position is responsible for the management, personnel, production, compliance, equipment, maintenance, supply inventory administration, organization, and control of an automated Source Plasma Center.

 

ESSENTIAL JOB FUNCTIONS:

Daily:

  1. Oversees and manages all aspects of the center, including, but not limited to, employees, donor relationships, production activities, compliance activities, and financial activities.
  2. Responsible for all products and samples leaving the facility. Verifies unacceptable units and samples have been removed and are placed into quarantine storage prior to shipment.
  3. Responsible for all products and samples leaving the facility. Verifies unacceptable units and samples are pulled at the time of boxing and sets aside for QAC review.
  4. Verifies product shipments for release, including the removal of any units initially packed for shipment that becomes unsuitable for the customer.
  5. Generates Lookbacks, including removing any units from product inventories and placing into locked quarantine storage.
  6. Selects, develops, and motivates a competent staff to achieve the center’s objectives. Performs individual training for direct reports.
  7. Must maintain certifications and be able to perform all production job descriptions, as needed.
  8. Performs all job duties in a safe manner and uses required personal protective equipment.
  9. Is responsible for training and enforcing company policies with all center employees.
  10. Is responsible for enforcing all safety procedures and managing the center with the donors’ and employees’ safety as the first priority.
  11. Maintains IBBI Corporate procedures (electronically or manually) so that SOPs are available for employee use.
  12. Maintains files of customer specifications and procedures.
  13. Oversees the center’s compliance with IBBI Corporate procedures, customer procedures, government regulations (FDA, OSHA, etc.), and industry practices.
  14. Manages Human Resources aspects of the centers, including, but not limited to the following:
    1. Monitors the performance of employees
    2. Conducts employee evaluations
    3. Maintains employee personnel files and separate medical files
    4. Issues disciplinary action
    5. Handles terminations in collaboration with Human Resources.
  15. Monitors for the correct completion and filing of records; maintains proper collection and storage of record archives.
  16. Maintains donor flow and monitors manufacture of product.
  17. Collects information and generates reports using eProgesa; takes all appropriate actions. Reports may include but are not limited to: yield, donor numbers, work efficiencies, customer service and donor recruitment, unit destruction, shipment reports, etc.
  18. Reconciles all payments made to donors for donations. Resolves any issues with donors and/or
  19. payment/accounting function.
  20. Manages biohazardous waste.
  21. Interacts internally with center IBBI personnel and with donors.
  22. Follows all Standard Operating Procedures (SOPs) and Company policies.

 

Frequent:

  • Facilitates the training of all employees on company policies and their job responsibilities.
  • Emphasizes the importance of safety training and working safely; routinely monitors employees and assesses work practices are performed safely.
  • Recruits donors by promoting the center’s operations within the community; plans and implements special incentive programs to recruit and retain donors.
  • Reviews for accuracy and approves employee time cards for hours worked, vacation, holidays, and leaves of absence.
  • Ensures new hires are enrolled in benefits in a timely manner.
  • Conducts employee investigations as directed by Human Resources.
  • Scans and emails original garnishments to Human Resources upon receipt.
  • Responds to unemployment claim inquiries and attends hearings as needed.
  • Responsible for all outside vendors used in the facility, including, but not limited to, pest control, rugs/mats, alarm company, and janitorial services. Uses only approved vendors; submits potential new vendors to Corporate for approval.
  • Orders and maintains all equipment and supplies used at the facility, including, but not limited to, equipment used in the donation process, storage of product, etc.
  • Performs all Job Descriptions as required/assigned.
  • Interacts with donors, vendors, job applicants, competitive centers, and auditors.
  • Interacts with other Interstate Centers and with Corporate personnel.
  • Initiates Document Change Requests and Variance Requests, when appropriate.
  • Performs other duties as required/assigned.

 

Infrequent:

  • Hosts internal and external audits and inspections. Accompanies auditors/inspectors, provides appropriate requested material and prepares a visitor report and written audit response if required.
  • Certifies employees by monitoring their work to verify practices are correctly and consistently performed and reviews / assists with employee audits and assessments as part of the employee evaluation.
  • Develops and implements corrective and/or preventive action based on audit observations.

 

QUALIFICATIONS/EXPERIENCE:

  • High school diploma or equivalent, required
  • Bachelor’s degree or equivalent work-related experience and/or training
  • Two (2) years supervisory experience as an Assistant Center Manager is preferred
  • Experience working with the community/public
  • Must have excellent interpersonal and communication skills
  • Must have above average problem solving and decision-making abilities
  • Must be self-directed and highly-motivated
  • Explicit attention to detail is required
  • Must have excellent analytical skills, organizational skills and follow-up
  • Ability to effectively manage staff and maintain positive relationships with all levels of employees
  • Experience in an FDA-regulated industry, preferred
  • Knowledge of Good Manufacturing Practices, Safe Operating Procedures, SDS and Biohazardous Waste
  • Quality Assurance background is a plus
  • Must have ability to establish and maintain effective working relationships within Interstate Blood Bank, Inc. and provide excellent customer service
  • Ability to organize and prioritize work assignments
  • Ability to handle multiple priorities in a fast-paced environment
  • Ability to analyze situations and respond in a timely manner
  • Ability to participate in multi-functional teams
  • Proficiency with computers

 
WORK ENVIRONMENT / PHYSICAL DEMANDS / TRAVEL:

  • Typical work environment with moderate noise level
  • Ability to sit, stand, walk, reach, climb or balance, stoop or crouch, hand/wrist use, talk, see, and hear for extended periods of time, examples include:
     

Activity

Typical Duties

Reaching

Final packing of product, receiving soft goods / supplies, filing

Climbing

Final packing of product, receiving soft goods / supplies, filing

Bending / Stooping / Lifting

Final packing of product, receiving soft goods / supplies, filing

Standing

Final packing of product, receiving soft goods / supplies, observes areas

Walking

Routinely observes employees and donors

Hand/Wrist Use

Reviews ePro reports, completes equipment records, writes reports

Observing / Seeing Color

Reviews donor ePro files, documents deferrals, reviews soft good tags, observes storage for FIFO

Hearing / Listening

Center activity, hears alarms, hears fans running in storage units, hears timing devices

Talking / Communicating

Final verification of units, discusses employee issues, communicates with corporate officers, interviews potential employees

Sitting

Reviews ePro reports, completes equipment records, writes reports

Time Management

Keeps the Management task flow consistent, manages the amount of time needed for tasks, reviews records within the specified time frame

Focusing

Concentrates on the task at hand, minimizes distractions

Reading

SOPs, instructions, donor records, forms, reports, graphs, labels, body maps, company policies

Withstand Cold

Ships samples, final packing of product, loads unit shipments onto truck

 

  • Ability to work with toxic or caustic chemicals 25 - 50 % of the time.
  • Have exposure to outdoor weather conditions (shoveling or salting in the case of snowy weather).
  • Ability to read and understand documents, such as safety rules, operating and maintenance instructions, procedure manuals, correspondence
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedural instructions
  • Ability to speak, answer questions, and/or present information in small groups
  • Ability to effectively present information and respond to questions from regional managers, employees, suppliers, external customers, and Corporate personnel
  • Ability to add, subtract, multiply and divide. Ability to perform mathematical operations using units of US dollars, weight measurement, volume, and distance.
  • Ability to read a calendar, an analog clock, and use a calculator.
  • Ability to understand and calculate deferral periods and calculate sample periods.
  • Ability to create and manage a schedule for multiple employees.
  • Ability to apply common sense understanding to apply instructions given in written, oral, or diagram form.
  • Ability to deal with problems involving multiple variables in complex situations.
  • Ability to lift up to 50 pounds
  • Travel is negligible
  • Daily attendance is required

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

 

#BiomatUSA, #GrifolsJobs, #CB   

GRIFOLS IS AN EQUAL OPPORTUNITY EMPLOYER:  Minorities/Females/Disability/Veterans

 

“We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for our donors/customers.”

Location: NORTH AMERICA : USA : MO-St. Louis 

Address:  5121 Delmar Blbd, St Louis, MO 63108

Contact:  Alex S. Contrears, HR Staffing Partner III - (323) 441-7952  acontreras@grifols.com

 

Learn more about Grifols

  

To find more jobs with Grifols:  https://grifols.jobs