Center Manager


MB-Winnipeg, CA

Contract Type:  Regular Full-Time
Area:  Operations Management 
Req Id:  486548

Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions.

 Acts as the general manager for a Plasma Collection Center and has overall responsibility for the center's operation. Works under general occasional guidance and general oversight of regional management.

Primary Responsibilities:

  • Manages the daily operations of the center, supervising operations and quality control, and ensuring compliance with all applicable policies and regulations.
  • Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals.
  • Responsible for implementing and maintaining a customer-service oriented environment that enhances the donor experience and promotes donor loyalty. 
  • Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership.
  • Operates the center and manages employees and operations to the highest standard of ethics and integrity.
  • Manages staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency.
  • Directs and manages employees.
  • Monitor and evaluate operations. Identify opportunities for process improvement to maximize center quality and efficiency, develop action plans, and supervise the implementation of those improvements.
  • Manages headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to regional management team in advance of cyclical and seasonal or situational spikes.
  • Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
  • Provides strategic direction and planning.


Other Responsibilities:

  • Acts as a mentor to assigned team, other center staff and other centers.
  • Through Assistant Manager, oversees donor selection, plasma collection and shipment and records completion.
  • Accountable to ensure the adequate training of production employees and demonstrate how tasks are to be performed to meet company standards.
  • Accountable for the adequacy of inventory of all goods and supplies necessary for center operations and oversee ordering goods as needed.
  • Assure center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.
  • Accountable for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and deal with them appropriately.
  • Submit timely and accurate reports on a daily/weekly basis or as requested.
  • Develop community representation with regards to all public relations and marketing campaigns to attract and retain donors.
  • Maintains thorough familiarity and ensures compliance with provincial, federal, and European regulations, Health Canada and U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Canadian Centre for Occupational Health and Safety (CCOHS), any provincial workplace safety legislation, and Current Good Manufacturing Practice (cGMP).
  • Accountable for donor selection, plasma collection and all manufacturing records to maintain the highest production and quality standards in accordance with applicable regulations.
  • Directs through the management team and with Training and Quality staff to ensure that training and quality goals are met.
  • Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
  • Works with Divisional/Corporate management in the preparation of annual budget and manages facility to consistently achieve production targets and quality goals at the agreed-upon cost structure.
  • Controls center donor funds and ensure that all financial records are accurate and in order.
  • Identifies deficiencies and in collaboration with the Center Quality Manager implements immediate corrective action.
  • Minimize center liability through constant risk management review. Investigates all unsafe situations and complaints and institutes corrective/preventive action.
  • Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises.
  • Assumes Regional management oversight and mentoring duties for select facilities/projects or in ROMs absence.


This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties,

responsibilities, or requirements. Managers and supervisors may assign other duties as needed.


Job Requirements:

Bachelor’s degree or equiv., preferably in Science, Business, Nursing, Finance, or related field.

Typically requires a minimum of 3 years of related experience in clinical or general business experience. Supervisory experience preferred but not required. Experience in a medical and/or cGMP regulated environment preferred. Experience with plasma or whole blood preferred.


COMPANY is an Equal Opportunity Employer

Location: NORTH AMERICA : Canada : MB-Winnipeg:CAWINNIP - Winnipeg 


Learn more about Grifols