Center Manager (Egypt Project) Ismailia


Egypt, EG

Contract Type:  Regular Full-Time
Area:  Nursing/Healthcare
Req Id:  483587

Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions.

Job Objective

The Center Manager (CM) acts as the general manager for a GEPD plasma Donation Center (DC), responsible for managing and optimizing the whole operations related to the DC including financial, marketing, administrative, regulatory, quality, personnel, systems, supplies, equipment and other infrastructure\facility-related controls.  

CM has the overall accountability for the daily operations, staff-related activities, quality control, compliance with all applicable policies & regulations, optimize operational efficiency and establishes a work environment that foster operational excellence.



  • This is a local position based in New Cairo, Egypt
  • Basic understanding of Arabic language is required
  • The contract of this position is a local contract.



Internal: Manufacturing, Quality, Supply Chain, Administration & Services divisions, and Grifols Egypt for Plasma Derivatives plasma general management.
External: donors, Health Authorities, government agencies, patient groups, business service providers, auditors, and community and neighborhood organizations. 


Key Responsibilities:
People Management & development 
-    Establish a work environment that foster operational excellence.
-    Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
-    Provide regular feedback and coaching for center’s employees.
-    Develop & retain talents, through regular meetings, goal check-ins, development plans, etc.
-    Administer regular check-ins and year-end performance review & development plans, etc.
-    Assist in management of the recruiting process.
-    Support and conduct teams’ trainings.
-    Leading the periodic medical\operational meetings.
-    Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.

Operations management 
-    Supervise the operations within the center.
-    Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans.
-    Attaining donation goals with the highest level of quality and compliance.
-    Monitor net yields and implement improvement plans.
-    Perform analysis of related data to promote efficient operations.
-    Proactive operational processes enhancement and risk management.
-    Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and authorizes final shipment.
-    Resolve related facility issues and manage inquiries for facility information.
-    Manage all aspects of financial oversight; setting annual budget and ensure center meets            monthly financial targets.
-    Provide leadership to ensure donor retention with high customer service levels.
-    Create organizational culture and value systems which stimulate the morale and productivity.
-    Operate the center and manage employees to the highest standards of ethics and integrity.
-    Provide strategic planning for donor center growth.
-    With the marketing team, provide strategic inputs for marketing plans, follow up on execution, provide analytics and insights for optimization.
-    Provide public\institutional presentations for awareness and donor recruitment activities
-    Establish partnership with relevant governmental and private entities for brand equity and donor’s recruitment. 

Quality & Compliance:
-    Ensure that the center is operating with high compliance level to company’s policies, procedures and regulations. 
-    Deviation management and CAPA development with timely implementation.
-    Manage center’s audit processes and help to resolve any related issues.
-    Ensure timely response and closure to audit observations.
-    Fulfills all responsibilities as defined by Egyptian Drug Authority (EDA) for “Responsible Person” of a plasma collection center. 
-    Recommend changes and improvements to SOPs.
-    Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.

Back up for center physician:
Part of the qualification for being a certified CM, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs:
-    Donor acceptance and deferral according to the relevant policies and procedures.
-    Observe and coach the donor center technicians and phlebotomists.
-    Donor counseling to individuals with unacceptable results,
-    Management of Donor Adverse Event Reactions and the appropriate level of care.
-    Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans.
-    Recommend changes and updates to the center procedures.
-    Provide education sessions to the center medical staff as needed.
-    Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.
-    Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.


Academic experience required  
-    Bachelor’s Degree in medicine is a must.
-    Formal Qualification in the medical field.
-    Diploma/master’s degree in a core branch of Medicine, Egyptian Fellowship, or MBA in a Medical Related field


Professional experience required 

-    Minimum 8 years of relevant experience
-    Supervisory and people management experience for at least for at least 3 years.
-    Blood bank related experience is a must
-    Experience in a GxP regulated environment and Quality standards.


-    Experience in cGMP.


Computing skills 
-    Proficiency in all Microsoft Office applications.

Personal skills
-    Leadership.
-    Emotional intelligence.
-    Assertiveness & decision-making ability.
-    Resourcefulness and proactivity.
-    Strong communication skills.
-    Critical thinking and problem solving.
-    Teamwork and collaboration.
-    Professionalism and strong work ethic.
-    Excellent customer service.
-    Organized and able to manage time effectively.
-    Analytical.
-    Interpersonal skills.    
-    Ability to work within a highly regulated, labor intensive, fast paced medical environment.

-    Ability to plan and execute activities for the improvement of overall operations.

Excellent written and spoken English and Arabic.



Location: EMEA : Egypt : Egypt:EGTOLIP - Tolip El Narges-New Cairo 


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