International Customer Service Specialist 12 Month FTC

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

At Grifols, we believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunities that foster an inclusive environment.  

Position Summary:

What You’ll Do:

• Manage the end-to-end order process for international distributors, third-party customers, and company subsidiaries, ensuring orders are processed accurately and efficiently.
• Review customer orders to ensure compliance with internal policies and procedures before processing.
• Deliver a high level of customer service by responding promptly and professionally to customer queries and requests.
• Keep customers informed by providing regular updates on order status, delivery timelines, and product availability.
• Monitor inventory levels and proactively communicate any potential supply issues.
• Collaborate with internal stakeholders to ensure products are supplied on time and customer expectations are met.
• Coordinate with Logistics and Export teams to support the timely shipment and delivery of customer orders.
• Identify, investigate, and resolve order-related issues where possible, escalating more complex matters to the appropriate teams.
• Handle customer complaints in line with company policies, ensuring concerns are managed efficiently and professionally.
• Build strong working relationships with customers and internal stakeholders to drive a positive customer experience.
• Work closely with cross-functional teams to support seamless day-to-day operations.
• Process customer and stakeholder requests accurately and within agreed timelines.
• Maintain accurate, complete, and up-to-date records across relevant systems and databases.
• Escalate complex issues to management when additional support or guidance is required.

What You’ll Bring:

• Bachelor’s degree in a relevant discipline.
• Exposure to SAP is an advantage.
• A positive, enthusiastic individual who enjoys working in a fast-paced, customer-focused environment.
• A proactive team player with a willingness to learn and take ownership of their work.
• Strong interpersonal and communication skills, with the ability to build effective relationships across teams and with external customers.
• A solution-oriented mindset, with the confidence to identify issues and work collaboratively to resolve them.
• Highly organised, adaptable and able to manage competing priorities effectively.
• Excellent attention to detail and a commitment to delivering high-quality work.
• A customer-first approach, with a genuine passion for providing a positive customer experience.
• Advanced or native Spanish speaking is an advantage, but not a requirement for the role.

Our Benefits Include:

• A highly competitive salary package
• Group pension scheme - Contribution rates are (3%/ 5%/ 7%) and company will match
• Private medical insurance for the employee
• Ongoing career development opportunities within a rapidly growing organisation
• Strong focus on succession planning and internal promotion
• Dedicated education and professional development allowance
• Wellness and social initiatives, including activities such as padel and summer events

We understand that self-doubt can hold talented individuals back from applying for opportunities. We encourage everyone who meets the qualifications to apply – we're excited to hear from you

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Location: Grange Castle International Business Park, Grange, Co. Dublin, D22 K2R3      

Learn more about Grifols