Technical Applications Specialist
Clayton South (Victoria), AU
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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. |
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We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.
Help us lead one of the world’s largest pharmaceutical companies. Grifols is a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20,000 people. That’s why we need a Technical Application Specialist like you.
Role Mission
As a Technical Application Specialist, you will be the trusted expert supporting customers in the field, ensuring optimal use of Grifols’ systems and delivering high-quality application training and troubleshooting. You will play a key role in strengthening customer relationships and driving excellence in transfusion and laboratory practices across Australia.
What your responsibilities will be
• You will deliver expert application and technical support on Grifols instrumentation and software within hospital and laboratory environments
• You will train and guide laboratory professionals to ensure optimal system usage and workflow efficiency
• You will troubleshoot and resolve application-related issues in the field, working closely with Field Service Engineers for hardware-related topics
• You will build strong, long-term relationships with customers, acting as their main point of contact for application support
• You will collaborate with cross-functional teams (engineering, technical support, commercial) to ensure seamless customer experience
• You will support system implementation, validation, and continuous performance improvement in blood banking laboratories
• You will travel across Australia (up to 60%), supporting a wide network of hospitals and labs.
Who you are
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required.
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Scientific Expertise: Strong background in blood banking, immunohematology workflows, and hands-on laboratory experience to interpret results and troubleshoot performance.
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Training & Application: Ability to translate complex technical concepts into clear guidance and effectively train hospital staff on system utilization and best practices.
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Analytical Problem-Solving: Proactive mindset to distinguish between hardware and application issues, resolving customer problems autonomously in urgent clinical environments.
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Customer-Centric Communication: Excellent interpersonal skills to build long-term trust with stakeholders (lab managers, technicians, IT) without being overly "technical" or awkward.
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IT & Software Affinity: Deep understanding of software applications, middleware, and interfaces, acting as a key technical bridge between the lab and the system.
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Field Autonomy: Highly organized and self-driven professional comfortable with high travel (up to 60%) and independent territory management.
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Seniority & Credibility: Typically 3–5+ years of relevant experience in diagnostic or clinical labs to ensure immediate credibility and confidence with senior customers.
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Educational Foundation: Advanced degree in Biomedical Science, Medical Laboratory Technology, or a related scientific field with a strong focus on hematology or transfusion.
What we offer
It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.
Information about Grifols is available at www.grifols.com. If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply!
We look forward to receiving your application!
We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.
Grifols is an equal opportunity employer.
- Travelling up to 60%
- You need to be based in Victoria.
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