Chargeback Specialist I

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Summary:

This position reports to the Manager, Commercial Contract Management and will handle daily tasks related to the revenue line including processing chargebacks, validating system updates based on contractual agreements, managing internal recordkeeping of all contract documentations, engaging with customers and preparing analysis on business performance.

Primary Responsibilities:

• Review, validate and process incoming chargeback data and ensure transactional detail is in compliance with active agreements and Grifols’ company policy.
• Accurately manage high volume of chargeback lines and timeliness responses to customer accounts.
• Communicate membership errors to the Commercial Contract Membership team to confirm customer eligibility based on agreements.
• Address chargeback-related questions from external customers while building business relationships.
• Provide semimonthly performance analysis on chargeback activity to account managers to aid in business decisions.
• Develop and maintain statistical and activity reports pertaining to Distributor and contract specific performance.
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Knowledge and Skills:

• Experience working with CARS FLEX (Revenue Manager) a plus.
• Ability to operate independently and in a team environment.
• Knowledge and experience of SAP.
• Excellent analytical ability, attention to detail, written and verbal communication skills.
• Ability to prioritize tasks and meet deadlines.

Education:

Bachelor’s Degree in Finance, Accounting or other quantitative disciplines.

2+ years general business experience - experience in a contract or contract related environment preferred.

Equivalency:

Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements.

Occupational demands:

Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

The estimated pay scale for the Chargeback Specialist role based in Los Angeles, CA, is $70,000 - $85,000/ per year. Additionally, the position is eligible to participate in up to 5% of the company bonus pool. We offer a wide variety of benefits including, but not limited to: Medical, Dental, Vision, PTO, up to 5% 401(K) match and tuition reimbursement. Final compensation packages will ultimately depend on education, experience, skillset, knowledge, where the role is performed, internal equity and market data. We are committed to offering our employees opportunities for professional growth and career progression. Grifols is a global healthcare organization with employees in 30 countries focused on patient health and providing impactful results. Since our humble beginnings in 1909, Grifols has been a family company that prides itself on its family-like culture. Our company has more than tripled over the last 10 years, and you can grow with us! 

*This job description is accurate at the date of publication and may change over time.  It is not intended as an exhaustive description of the job.  Other duties may be assigned and qualifications required may change.

Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law. We will consider for employment all qualified Applicants, including those with arrests or conviction records, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Location: NORTH AMERICA : USA : CA-Los Angeles:US401 - LA CA-Headquarters 

Learn more about Grifols