Customer Service RepresentativeESENTATIVE
Augsburg, ES
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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. |
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We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.
Help us lead one of the world’s largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20.000 people. That’s why we need a Customer Service Representative like you.
Role Mission
Ensure proper coordination between Customer Service, Logistics, Technical Service and the customer, to deliver highest level of performance in product supplies and service to customers (on time and in a cost-effective manner).
What your responsibilities will be
- You will ensure that the highest level of customer service is provided to both internal and external customers.
- You will to day management of defined customer accounts for tasks such as; customer accounts set up and customer data management, monitoring producto availability, product batch allocation, sales order process in SAP, orders preparation and monitoring with EMEA warehouse, logistics organization for product delivery, shipments and transports follow up with warehousing and transportation providers to ensure validated packaging and products integrity, product and services billing.preparation and monitoring with EMEA warehouse, logistics organization for product delivery, shipments and transports follow up with warehousing and transportation providers to ensure validated packaging and products integrity, product and services billing.
- You will provide support to technical group by managing trunk stocks replenishment and spare parts ordering and return management, check and approval of freight invoices, freight costs drivers and controls. Customer complaints (SAP Fiori), Deviation management (DR/CAPA).
- You will Maintain communication with Customers/Sales Representatives in order to understand requirements and optimize service performance business expansion, actively ensure CSR participation to any tender process and coordinate with appropriate department and follow up.
- You will provide any support to Quality Audit.
Who you are
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
- Bachelor's degree in Administration, Pharmacy, Pharmaceutical Chemistry, Customer Service or similar.
- Excellent verbal and written communication skills in the English language (Level C1- Necessary), and Italian language (Desirable).
- Previous experience, 2 years in similar positions (logistics area), preferably in the pharmaceutical industry.
- Proficiency in MS Office (Outlook, Word, Excel, PowerPoint).
- User-level SAP proficiency.
- Strong organizational, analytical, and problem-solving skills with the ability to make structured decisions on a routine basis.
- Must be proactive, results oriented, and have strong attention to detail.
- Self-starter with strong work ethic and the ability to exercise good judgment.
- Ability to effectively prioritize and manage multiple tasks to meet targeted deadlines.
- Strong interpersonal skills with the ability to interact with personnel at all levels in a team environment.
What we offer
It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.
Information about Grifols is available at www.grifols.com. If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply! We look forward to receiving your application!
Grifols is an equal opportunity employer.
Flexible schedule: Monday-Thursday 8:00h – 17:00h and Friday 8:00h 15:00h.
Benefits package
Contract of Employment: Permanent position
Flexibility for U Program: Remote working
Location: Sant Cugat