Manager Sales Liaison
AK-Offsite, US
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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. |
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Manager Sales Liaison
The Manager Sales Liaison acts as a critical connector between the commercial team, key clients, and internal cross-functional departments. This role ensures seamless execution of commercial commitments through a balanced combination of client relationship management, sales operations support, S&OP alignment, and operational coordination with Quality, Supply Chain, Donor/Logistics Operations, and Customer Service.
The ideal candidate combines strong business acumen with exceptional organizational and communication skills. They proactively drive alignment, ensure operational readiness, support Key Account Managers, and help maintain a best-in-class customer experience across the full product lifecycle.
Primary responsibilities for the role (level-specific responsibilites should be included in the chart below):
1. Client Relationship & Account Support
• Serve as a primary operational point of contact after the client’s initial purchase of human-derived or pharma-related materials, ensuring smooth onboarding and ongoing collaboration.
• Build and maintain strong, long-term relationships with key stakeholders, including manufacturing, process development, procurement, operations, R&D and quality.
• Manage day-to-day communication with clients, ensuring timely and accurate responses.
• Provide strategic operational support to Key Account Managers for high-value or complex accounts.
• Assist KAMs in managing escalations, contributing operational context to negotiations and strategic planning.
• Serve as a strategic advisor to the sales team, ensuring alignment between client needs and internal capabilities.
2. Sales & S&OP Coordination
• Translate customer needs and sales commitments into actionable requirements for Sales & Operations Planning (S&OP).
• Support forecast consolidation, demand visibility, and pipeline accuracy in coordination with the commercial and supply chain teams.
• Participate in recurring S&OP meetings to represent commercial priorities and ensure product availability risks are flagged early.
• Collaborate with sales operations to improve CRM, contract tracking, and internal processes.
• Analyze sales performance metrics and pipeline data to identify trends, risks, and opportunities.
• Drive continuous improvement in sales operations and client onboarding processes.
3. Operational Coordination & Supply Chain Alignment
• Lead coordination across sales, marketing, product, finance, operations, and other internal stakeholders to support complex deals and enterprise accounts.
• Coordinate with Quality Assurance to manage quality agreements, change controls, deviations, and product/service investigations in a compliant and timely manner.
• Liaise with Donor Operations and Logistics (where applicable) to schedule collections, secure planned raw material availability, and ensure on-time deliveries aligned with client manufacturing timelines.
• Work closely with Customer Service to process and validate Purchase Orders, resolve invoicing issues, and maintain clean financial transactions.
• Oversee the execution of sales contracts, proposals, and service agreements with precision and compliance.
• Monitor product availability, backorders, and supply risks, escalating when necessary and supporting mitigation strategies.
4. Account Growth, Renewal & Continuous Engagement
• Identify and support opportunities to expand orders as client programs progress or scale up.
• Conduct periodic business or performance reviews to ensure alignment with client expectations and evolving operational needs.
• Manage or support contract renewal processes, ensuring continuity of supply and strengthened commercial partnerships.
• Leverage strong client relationships to generate referrals, new opportunities, or expansions within existing accounts.
• Actively support marketing and commercial teams by identifying cross-selling or upselling opportunities.
5. Scientific & Technical Feedback Routing
• Capture feedback related to product performance, new material requests, or technical/scientific questions from clients.
• Communicate this feedback to internal R&D, Product Development, or Scientific Affairs to inform future improvements and innovation.
6. Leadership & Internal Collaboration
• Mentor junior Sales Liaisons and support staff, fostering a culture of excellence, communication, and operational discipline.
• Represent the commercial team in cross-functional and executive meetings, contributing insights, operational context, and recommendations to leadership.
• Promote a collaborative environment by ensuring consistent communication and alignment across departments.
• Other duties assigned
Additional Responsibilities: Required to consistently prioritize multiple activities, develop a quick understanding of the Company’s operations, decision making structures and culture to make sound judgments and recommendations with a sense of controlled urgency. Deals with multiple departments, and levels of management and will require analytical and problem solving skills.
Knowledge, Skills, and Abilities:
• Ability to operate at the intersection of sales, supply chain, and quality.
• Strong stakeholder management across matrixed, global teams.
• Proven ability to analyze forecasts, sales pipelines, and operational risks.
• High attention to detail with strong documentation and compliance discipline.
• Proactive problem-solver with strong internal coordination skills.
• Experience collaborating with QA, supply chain, operations, customer service, and commercial teams.
• Proficiency with CRM systems (Salesforce preferred), ERP platforms, and analytical tools.
• Excellent communication, negotiation, and organizational skills.
• Ability to thrive in a fast-paced, cross-functional, regulated environment.
Education: Bachelor’s degree in Business, Life Sciences, Supply Chain, or related field; MBA preferred.
Experience: 8+ years of experience in sales operations, client management, supply chain coordination, or commercial roles in pharma, biotech, cell therapy, diagnostics, or related industries.
Equivalency: Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: if a job level requires a Bachelor's degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate's degree with 6 years of experience, or a Master's degree with 2 years of experience.
Occupational Demands Form # 3: Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Frequently walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Frequently interacts with others, relates sensitive information to diverse groups. Ability to apply abstract principles to solve complex conceptual issues. Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.
#BiomatUSA
The estimated pay scale for Manager Sales Liaison role, is $78,900 - $118,400 per year. Additionally, the position is eligible to participate in up to 15% of the company bonus pool. We offer a wide variety of benefits including, but not limited to: Medical, Dental, Vision, life insurance, PTO, paid holidays and up to 5% 401(K) match and tuition reimbursement. Final compensation packages will ultimately depend on education, experience, skillset, knowledge, where the role is performed, internal equity and market data. We are committed to offering our employees opportunities for professional growth and career progression. Grifols is a global healthcare organization with employees in 30 countries focused on patient health and providing impactful results. Since our humble beginnings in 1909, Grifols has been a family company that prides itself on its family-like culture. Our company has more than tripled over the last 10 years, and you can grow with us!
Third Party Agency and Recruiter Notice:
Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.
Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.
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